Questions and Answers

Deliveries

Most orders are processed within 3 working days and sent out with DPD for next day delivery.

High value or volume orders are likely to be sent out with LCB couriers who do not currently offer active tracking. Please get in touch for updates on this.

Standard Orders – £7.50

Orders over £200 – Free delivery

Members of the Waud Wine Club receive free delivery on orders over £125. (You can join here)

Currently we can only ship to Mainland UK addresses (Northern Ireland, Jersey and Guernsey excluded).

Order Tracking and Updates

Most orders are delivered by DPD using their next day delivery service. Deliveries are fully trackable on the DPD website including GPS updates and estimated delivery times, and if you provide a mobile number with your order you will receive text message updates.

The DPD tracking website gives you the option to

  • Change the delivery date or address
  • Add a neighbour or safe place where the delivery can be left
  • Collect the delivery from your local DPD Pickup Shop

Please contact us at orders@waudwines.com for your tracking ID or further information.

Breakages and Returns

Occasionally orders are damaged in transit. We will automatically reship these with no additional cost.
If your order arrives incomplete or with an incorrect wine, please contact us at orders@waudwines.com for support.

Corked or Defective Bottles

If a bottle in your order is corked, or otherwise not as expected, please get in touch and we will do our best to rectify the situation. Sometimes older vintage wines such as Chateau Musar 2000 can be difficult to open as the cork weakens over time: we will be happy to put you in touch with Chateau Musar’s customer service team who can provide additional information on how to best enjoy these wines.

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Get a free £30 wine voucher when you sign-up to receive our special offers newsletter - you will receive an offer code in your welcome email. You can redeem the voucher in our online shop (no cash alternative).

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